Patient Services Advisor

Job Summary

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker – we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Main duties:

• Welcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner.
• Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.
• Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.
• Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.
• Educate patients about the services offered and systems at Hedena Health including:
  • Named Doctor System
  • Telephone Consultations/Appointment System
  • Appointments Online signup
  • SMS Text reminders
  • Nurse Minor Illness
  • Chronic disease recalls
  • Triage/Home Visits
  • Repeat prescribing process
• Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.
• Advise patients if the clinician is running more than 15 minutes late.
• Receive/store/prepare samples for collection according to protocol.
• Receive deliveries and advise addressee of arrival· Ensure that workstations and the reception area in general are kept neat and tidy.
• Accepting messages for nurses, doctors and requests for prescriptions.
• To maintain patient confidentiality at all times.
• To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies.
• Provide assistance to patients on the services provided at Hedena Health
• To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.
• Report back to relevant colleagues on individual patients when required.
• Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.

Benefits:

•  Additional leave
• Company pension
• Free on-site parking
• Referral programme
• Store discount

How to apply

Please contact Nicola Coppuck to arrange an initial telephone discussion and visit.

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