Prescriptions

The simplest and quickest way to order your repeat medication is online using one of the following options.

How to order

1. Download or use the NHS App
2. Use our online services
3. Use our online form
4. Send an admin query online

Pharmacy Ordering / Collection Service

Pharmacies offer a prescription collection service from our Practice

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Find a pharmacy

You can order in person by returning the right-hand half of a previous prescription (the white half) for the required medications.

• Please place a tick by the items you require only.
• Alternatively, you can submit a handwritten request.

There are post boxes located on the left-hand side of the main entrances to Bury Knowle or Barton surgery where you can post your request. Alternatively, you can drop of your request in the white box located on the left-hand side of the reception desk in Bury Knowle or opposite to reception desk in Barton surgery.

You may also write out an order for someone else but must include the patient's name, date of birth and requested medication.

You can post your prescription slip or written request to us at the Practice. If using a prescription slip please tick the required medications on the white half.

If you're unable to collect your prescription from the surgery, please include a stamped, addressed envelope for return by post. Please allow at least seven days if requesting your medication by post.

Repeat prescriptions are medications which appear on the reverse of your prescription, which your doctor would like you to continue on a regular basis.

Repeat prescriptions will be authorised by us within 48 working hours from the time you submit your request. Please speak to your pharmacy to ask how long they take to prepare the prescription once they have received the order from us so you know when to collect it.

If you run short of medication unexpectedly, your regular Pharmacist may be able to help you pending a repeat prescription being ordered in the normal way.

Many chemists offer a delivery and collection service. Speak to your preferred chemist directly for details. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

We will authorise your prescription request usually within 2 working days (excluding weekends and bank holidays. Please note this does not mean that your prescription will be ready to collect from your pharmacy at this point. Please speak to your pharmacy to ask how long they take to prepare the prescription once they have received the order from us so you know when to collect it.

Yes, you can, although we ask for you to make us aware of this when you make the request.

It is not always appropriate to add or continue to keep a medication on repeat. This may occur if:

• The medication is a short course.
• Medications that are changing or need regular dose adjustments.

The hospital will send us a discharge summary, outlining any actions for GPs, medication changes and ongoing management changes. This summary will be added to your records and passed to the GP to review and action. The hospital should discharge you with a week’s supply of medication to give us the time to make the necessary changes, however, you can always contact us if there are any problems.

Contact Hedena Health

• You may be due a medication review and your GP needs to assess that you remain suitable to receive repeat prescriptions. You will be notified if you are required to make an appointment.
• You might not have ordered with sufficient time for the surgery to process you request, it takes 48 working hours to be authorised.
• The surgery may need to contact you if there is a query so make sure your contact details are still correct.
• There may be circumstances outside of our control such as staff sickness or logistic challenges with problems with medication supply issues.

You won’t be notified that your prescription request has been authorised but depending on the method you used to request your medication you may be able to see a notice that your prescription has been approved and has been sent to your nominated pharmacy. This is available on the NHS app.

Please speak to your pharmacy to find out how long they usually take to prepare your prescription once they receive the order from us. Depending on the pharmacy you use they may notify you (e.g. via text) that your prescription is ready to collect.

You can request it in that same way as you would with repeat medication, but the request is sent to your doctor to approve. There will be a delay as your doctor may feel the need to discuss this further with you so an appointment may be necessary.

You will need to speak to the pharmacist directly to see if this is a service they are able to offer.

If it is an electronic prescription, you will need to ask the pharmacy to return it to the spine for it to be available to download by any other chemist. Ensure that the pharmacist provides you with the barcode of the prescription as the other chemist will need this to find your prescription on their system. If this is not provided the other chemist should still be able to find the prescription if you tell them your NHS number.

If it is an item on an electronic prescription where you have received some medication/s then you will need to contact the surgery to ask for another prescription to be issued. Please inform us of the other pharmacy you would like this prescription to be sent to or alternatively we can send the prescription electronically so that all pharmacies can view this. In this case you just need to go to any pharmacy and tell them your NHS number and they will be able to find the prescription on their system and give you the medication (assuming they have it in stock).

If your prescription was on green paper, then you can just take this to any other chemist.

As above, they can return it to the spine for you to collect from another chemist.

Please contact us, and your request will be looked at by one of our GPs or pharmacists. If an appointment is required to complete your medication review, you will receive details of this usually within 24 hours of submitting your request.

Contact us

Yes assuming you are in England, Scotland or Wales.

Please contact us to let us know the address of a local pharmacy where you want to collect your medication from.

The prescription request will then be sent to your GP who will usually approve the request within 48 hours unless they feel the need to speak to you first. We will send the prescription electronically to this pharmacy. Please speak to the pharmacy to find out when your prescription will be ready to collect once it has been approved by us.